You’re doing it wrong.
In the last couple of years, your players have been leaving you at a staggering pace. This is because you’re alienating them.
Read on to find out how.
It’s become commonplace for you folks to release letters and blogs and videos apologizing to your players for doing things they haven’t liked. You seem to be spending an awful lot of time making wrong turns and running in to brick walls and not a whole lot of time doing the right things and endearing your customers to you.
This is, in short, because you completely suck at delivering what players want.
I’ll happily give you some examples:
CCP : You released Eve Online several years ago and quickly amassed a large following. Over the years, you made updates and improvements to your software and grew your player base to hundreds of thousands of players. You eventually decided that you wanted to bring in some new markets and started planning Dust 514, which would have allowed you to expand into the console market and take a big bite of the FPS pie.
Then you decided to make it a PS3 exclusive, which cut of over half of your intended market by eliminating the Xbox 360, in a move I can only describe as “myopic”.
You also decided to try expanding your PC market share by introducing what you refer to as “Walking in Stations”, which would allow players to get out of the ship and into the bars, shops and corporate offices aboard the stations. You felt it necessary to use groundbreaking new graphics and physics technology to do this and, at some point, dropped the ball. You released a half-update which would allow players to access their “Captain’s Quarters” and, in the process, decided to change a bunch of other stuff as a part of your “new vision”.
A lot of the changes you made (like inability to view and fully access a player’s ship(s) from the CQ) pissed people off so decided to undo the small stuff and completely refocus back on ships, apparently deciding to abandon “walking in stations” (at least, according to your devblog) and making new cyno effects. LOLWUT?!
The problem here is that you have no idea what your players want so you’re fumbling around like a near-sighted child trying to find his glasses after being tackled by the school bully. In doing so, you’re pissing people off. I can tell you, just based on the people I, alone, have spoken to that “walking in stations” is something people want. Whether you want to think so, or not.
CCP is just one example of a company who has decided to follow some dream their CEO had one night after too many tequila shots and a batch of bad mussels. They’ve completely lost the plot.
And now on to Blizzard.
You have completely alienated every World of Warcraft player I’ve ever personally known, and that’s a lot of people. The changes you started making, with the release of “Burning Crusade” turned players off at an alarming rate. Your player base hit its high in February of 2007, when you released B.C. amidst a blizzard of hype and publicity (see what I did there?) and almost immediately started to decline again.
It seems you listened to a very vocal few and decided to make the game way too accessible to children and anti-socials who almost immediately started to run off the more dedicated players. You removed any and all need for teamwork and cooperation, which were things that most players enjoyed about the game. You also started to kill off the need for strategy and tactics in the PVE world and turned the entire game into a DPS race which is dominated entirely by people who spend hundreds of dollars buying gold from farmers which they then use for re-specs and the auction house while they search for the perfect DPS build and then run randoms, battelgrounds and dailies over and over and over until they can ninja/buy the gear they need to perfect their character’s DPS dealing abilities and turn all of the boss fights into facerolls. No strategy, no tactics, no need for knowledge of the game.
Also, the classes. Not only did you never balance them, OR make them what you always said they would be (whatever happened to the “glass cannon” mage?) but then you just decided that you’d make just about any race play just about any class on either Horde or Alliance. You completely stripped the individuality out of your own game.
I, alone, could list 100 people who have quit the game over this.
These are just 2 examples of the worst offenders in the MMO world but tons more exist. SOE, Atari, Turbine, NCSoft and many others are guilty of the same crime, namely, ignoring their players and just doing whatever the hell they want at the time. All of you who have decided that your own goals and visions are more important than the player’s experience and enjoyment amount to little more than a big box of fail.
So for all of you, I suggest taking a big step back and having a look at the big picture. Actually ask your players what they want and then – wait for it…
Don’t give us crap about technical limitations. Don’t lie to us and tell us you’ve done broad polls and it’s not really what we want. Don’t piss down our leg and tell is raining. Just give us what we want and maybe, just maybe, you can all stop writing open letters to your players, apologizing for eating all the dicks.
And, while you’re at it, you may just make some people happy. Or is that too much to ask?