Buying Star Wars: The Old Republic Via EA’s Origin Service Is Tragic

Posted by on December 20, 2011 at 9:51 pm

Imagine a thing that’s great. Awesome, even. Now imagine an agent that works to damper that, to make it worse, to totally destroy its goodness, like rain on your wedding day or a free ride when you’ve already paid. I’ve talked about how digital distribution was the magnificent future of video gaming, in which new games could be acquired on Day One without needing to visit a Large Room Full Of Boxes. On impulse, I decided that I should buy Star Wars: The Old Republic, because our good pal Rob recommended it, and since I could only acquire it digitally through EA’s “new” Origin download service, I figured that was a good start. Little did I realize what sort of hazy wormhole I’d have to trip through in order to acquire the game I paid for.

Step One: Go to Star Wars: The Old Republic web site to buy the game digitally.
I googled “Star Wars: The Old Republic” and wound up on the game’s official site where it gave me an option to buy the game online for the full retail price of $59.99. Whatever. It directed me to EA’s Origin service because you can’t buy it on a service that’s actually decent, like Steam.

Step Two: Go to EA’s Origin site to actually buy the game digitally.
Easy enough.

Step Three: Create account on EA’s Origin.
Put in your e-mail, then fill a long form out (worthy of government tax purposes) with my address and credit card info to purchase the game.

Step Four: Already have an account on EA’s Origin, return to long form which is now completely devoid of the information you just filled in.

Step Five: Fill out all your information again and purchase the game.
Yes, progress!

Step Six: Pretend I’m clever and download EA’s Origin client, setting up my Crazy Profile! so my friends can find me and hook up with all my Origin-enabled games!
Okay, so I just bought the game, and it’s tied to my Origin account, so I should just see it in the Origin client and download it, right?

Step Seven: Nope, it’s not in there. Grab the code from your order confirmation page and insert it in EA’s Origin client under “Redeem Code”.
Makes sense, right.

Step Eight: No again! You can’t redeem this code here! You have to go to’reAnIdiotForThinkingItWouldBeThisSimple SinceElectronicArtsMakesBothThisGameAndTheOriginService.
Rock on, so you go there…

Step Nine: Paste That Code Into The Site It Needs To Go Into!
Yes! Download right around the corner!

Step Ten: Create YET ANOTHER account that says it’s an EA/Origin account, but you can’t actually use your EA/Origin account!
Remember that long form? YET AGAIN!

Step Eleven: Resolve an elaborate amount of security options because your account will probably be hacked by Chinese farmers.
It’s cool that they learned this from World of Warcraft, but c’mon now.

Step Twelve: Finally Get A Download Link And Start Downloading The Game!
Yes! Finally! As of now, it’s still downloading and I doubt I’ll even start to play the game tonight, but I didn’t need to spend half an hour just buying the stupid game in the store.

Step Thirteen: Never Use EA’s Origin again.
Because why?

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  • Tmarq

    I did the same was horrible will never ever do it again the constant forms, i preordered and couldnt play till game launce even though origin says download and start playing.
    Horrible Horrible Horrible

  • plasticnapalm

    Not to mention that EA’s Origin searches your computer for and hacked and/or cracked games without you knowing. Boycott this horrible service by an evil corp like EA.

  • Pathetic way to launch a game which we’ve been anticipating for ages. It’s not as if they haven’t had enough time to prepare for download sales, utterly pathetic.

    • OPisaTROLL

      yeah um… want to be a little more bloody dramatic? 
      1) make an account at, which doubles as your origin account
      2) buy game3) download game4) play gameif your really too stupid to follow a simple process like that, maybe you would be more suited to playing with duplo. or even lego, if your feeling up to the challenge.

      • Anonymous

        Or, I could follow the directions provided and still get into a mess. The way they handled this is dumb as hell and compared to reigning champ, Blizzard, it’s old-fashioned as hell.

  • Julien

    Contacting support is quite fun too for Origin, they don’t use email. Fun. Their “live support” wasn’t working for me, so I had to use the “call back” feature, that only accept US phone numbers (but works for Canadian ones anyway). Fun. 

  • michael al shawi

    it says your shopping basket is currently empty everytime i press buy now….

  • Jeffdunc83

    has anyone figured out the deal with the registration codes? it appears that the only one i have is the pre order code(which is no good). I have contacted everyone’s support(EA,Origin, SWTOR) and have not got a response.

  • Helppls

    Can anyone help me? Whenever i go add to cart it just tells me ” Your cart is empty” but with any other game on origin it gives me 1 item in the cart and i can buy it, i can’t buy only swtor. I’ve been doing it for 4 days and still i can’t buy it..

    • michael al shawi

      i have the same problem where do u live?

  • Ree

    I really didn’t find it that difficult.  It was annoying, yes, but it took no more than ten minutes.  Have we really gone that lazy that we can’t complete a few steps?  The only real complaint I had with origins was that my Star Wars Account confirmation email went to my spam so it took me a few days to find it.  

    To be honest the game is so fun it’s worth the few annoying steps.  Try finding a job by filling out 40 pages of security questions, only to be told you need to fill out another 50.  Or try adopting a child and after finally completing the 600 hoops you have jumped through, they added a few to the pile, and then a good chunk of your paperwork expires so you have to do it again.  So yeah I am really not sweating the minute details of setting up an account and downloading the game.  

    • Blur

      C’mon man, the process is ridiculous.  You must never have ordered something from Steam, or you are okay with a huuuuuge waste of time with unnecessary and CLUNKY ordering experience.  EA just had to copy Steam and maybe even make it BETTER, but they certainly went a couple steps backwards…

  • Halldor

    Wow, your pretty much describing my steam experience there…